1. Purchase
When ordering, an agreement on purchase is made only when Hilaria has confirmed the order through an order confirmation either by auto-reply in the webshop or in email, messenger or sms. If the delivery time is changed in the order, the customer will be notified as soon as possible. You always have the right to cancel the purchase free of charge until the product has been sent. Hilaria has ownership and take-back rights to all products until full payment has been received from the customer. To shop with us, you must be 18 years old and we must be able to determine the customer's residential address.
For physical treatments / events, full payment applies at no-shows.
If you submit a cancellation, it must be made 48 hours before the booked time. Of course, we have an understanding of sudden illness and then rebook your time free of charge once. Then you as a customer can book a new time at the current price.
2. Prices
Prices include VAT of 25, 12 or 6% for orders within the EU. Upon confirmed order, prices can only be changed by circumstances beyond Hilaria's control. For example, significantly changed raw material prices, currency changes or changed VAT. If shipping costs in connection with the purchase are added for the customer. Should the price change, the customer has the right to cancel the purchase free of charge.
3. Shipping
A shipping cost according to specification will be added. Shipping costs may change and sometimes be discounted. You see the full shipping cost at checkout or in your order confirmation.
4. Payment options / payment terms
4.1 Invoice (only within Sweden)
The fee for paying against an invoice is SEK 0. We only use invoices for courses or bookings at Utsunds Kurscenter. The invoice due date is 10 days after the invoicing date. Unless otherwise agreed, it will be stated in your invoice.
4.2 Card payment
We do not use card payments.
4.5 Swish
We advocate Swish as a payment method and you will receive information in your order or in your order confirmation about the number to which you swish the payment. When your payment has been registered with us, an order will be sent. We have company swish 123 294 4940. (only available in Sweden)
4.6 Paypal
We advocate Paypal as a payment method and you will receive information in your order or in your order confirmation about our Paypal account to which you send the payment. When your payment has been registered with us, your order will be sent.
5. Deliveries
Orders placed before 12.00 on a weekend weekday are processed the same day and are normally delivered within a week within Sweden. We visit the post office twice a week, Tuesdays and Thursdays.
Ordered goods / special orders are delivered by agreement. You can not cancel the purchase after production has started and production does not start until a down payment or full payment is available to us.
We reserve the right to sell all stock items before we have time to update the website, and then we inform customers about the estimated delivery time. The customer always has the right to cancel the purchase free of charge if the product is not in stock. The packages are delivered by PostNord or another carrier to the delivery point or sent by post. You always get a tracking number if you choose traceable shipping. We do not replace goods that go as ordinary letters, in other words we do not take responsibility for any negligence from Postnord or other carriers.
6. Delivery delays
Sometimes delivery delays occur from our suppliers beyond our control. This can happen, for example, when a supplier is unable to fulfill its delivery obligations to us or problems in the manufacturing process. If this occurs, we disclaim liability to the customer for the damage caused by the delay. You can trust that we will always notify you if deliveries are delayed. As a customer, you always have the right to cancel the purchase free of charge in the event of a delivery delay.
7. Transport
Hilaria is responsible for transport to you as a customer. You and the transport company bear the risk of a possible return to us.
8. Damaged goods
When you receive your goods, it is important that you check your order immediately. If you have received an incorrect or damaged item, contact us as soon as possible via e-mail to info@hilaria.se.
9. Right of withdrawal and open purchase
According to the Distance Contracts Act, private customers are entitled to a 14-day right of withdrawal. This means that you as a customer have the right to cancel your purchase within 14 days after you have received the product. Returned goods must be unused and in their original packaging. When exercising the right of withdrawal / open purchase, the customer is responsible for return shipping.
This does not apply to distance treatments or digital products or when you receive them in your belongings directly upon delivery.
This does NOT apply to specially ordered drums, rattles, percussion sticks or jewelry. We always deliver a flawless item and document the drum's send with both image and video file before delivery.
For educations, the following applies:
Once you have booked and paid for your place, the place is yours. If you choose to cancel your place, we will not refund the course fee regardless of the reason for the cancellation.
10.Complaints
If you want to complain about a damaged or faulty product, please contact us by e-mail for further instructions. Let us know via e-mail info@hilaria.se before you send something. Attach the invoice / receipt so we can identify the return. Remember that you are responsible for the shipping to us.
In the event of a dispute
